Office Procedures

Knowledge Test

Each question is worth 10 points. You can submit your answers at the end to get your score. You can scroll up and change answers and resubmit for a new score as many times as you like.

In the following examples, the units have been determined and the information is ready for filing. Select the circle that represents the correct alphabetic placement of the bolded information:

1. Franklin Andrew W III
Franklin Andrew W Jr
Franklin Andrew W Sr
Franklin Annette M Sister
Franklin Electric Company

2. Mackenzie Robert H PhD
Macchio Louis P
Mack Geraldine Mrs
MacWilliams Ernest G
McFadden Construction Company

3. Farrington Dani C Mrs
Farrington Daniel
Farrington David R CPA
Farrington Doreen Parker Mrs
Farrington E J

4. Children's Center The
Carpenters Local 297
Carr Elizabeth H Dr
Cent Saver Coupons Inc
Center for Computer Studies

In the following examples, select the correct order of units:

5. Sister Marie Patrice
Patrice Marie Sister Marie Patrice Sister Sister Marie Patrice
6. Miss Jane P. Shneckle
Jane P Shneckle Miss Shneckle Jane P Miss Miss Shneckle Jane P
7. R.B. On-Time Delivery
R B OnTime Delivery RB On Time Delivery OnTime Delivery R B

For the following questions, select the best answer:

8. Which of the following is the most appropriate salutation on a business letter?
Dear Doctor Johnathan, Dear Johnathan Right, M.D.; Dear Dr. Right: Hello Johnathan,
9. What is an MSD?
Material Safety Determination Martial Safety Determiner Material Safety Data sheet Material Security Data Sheet
10. The parts of a letter are called:
Heading, Introduction, Conclusion Heading, Introduction, Body, Conclusion, Superscription Introduction, Body, Conclusion, Superscription Heading, Body, Conclusion, Address

You scored: __

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Last updated: 1/6/26